With the rapid proliferation of content continually created and posted in social media and the internet, there is an increased amount of oral health information readily available online. This makes it easy for patients to search an oral health topic, procedure or concern and get information. However, the information that the patients are reading might not be accurate, might not have a reputable source, and patients might become victims of misinformation.
All dental practice owners, and dental care providers, strive to maintain dental patient satisfaction as satisfied patients remain loyal to their dental provider and recommend them to their friends and family members.
This article reviews 4 key ways in which dental practices keep their dental patients satisfied, as well as methods to use a dental software solution along the way to streamline the processes for nurturing and enhancing patient satisfaction.
Retaining your patients is a very important component for a successful dental practice. However, providing outstanding oral care might not be enough for your patients to remain yours year after year. According to the Dental Economics article “6 Reasons Why Patients Are Dissatisfied”, having bad experiences at the front desk, long waits in the reception area, and not accepting a patient’s dental insurance are three reasons for patients’ dissatisfaction affecting the loyalty to their dental practice. These factors could cause your patients to leave your practice if you are not doing anything to mitigate them. So, what can you do to avoid or minimize these undesirable circumstances?
When dental treatment options are presented, many patients have a difficult time comprehending why a procedure is being recommended or what the benefits of a treatment are, so they have a tendency to postpone making a decision or even just plain refuse to proceed with the treatment. Having a way to educate your patients on treatment options via visual aids such as infographics, case studies, slide shows, and presentations, helps patients understand the recommended treatment, getting them to accept it.
With ADSTRA Imaging providers have the ability to show available treatments via a variety of methods such as infographics, case studies, slide shows, and presentations to educate their patients. Additionally, they can send information by email to patients through the software, simplifying the process.
February 2020 was the month when everything started to change. People all over the world were falling seriously ill, fairly quickly, and there was no understanding as to what the cause of the illness was. As we now know, this was caused by COVID-19 and a global pandemic was declared with all non-essential services such as dental offices being asked to close down.
Appointments had to be cancelled, patients had to be notified, automatic appointment reminders had to be paused, and various reports had to be submitted to insurance companies so practices could claim the loss of revenue. With a software system like ADSTRA Dental Software, all the previously mentioned tasks can be completed effortlessly allowing you to re-direct your focus to where it is needed most.
SMS has developed throughout the years like all technology does. At first we were only able to send text, and then SMS capabilities were augmented so we could send images. Now, we can send almost anything through a text message, such as appointment confirmations and reminders. SMS messaging is extremely convenient as we constantly have our phones with us. Aside from convenience, here are three other reasons why SMS appointment confirmations and reminders should be used.
Although paperless records have been a reality for years, some dental practices are using paper storage for some documents, charts and records for patient information and treatments. New dental practices today resort to a paperless solution from the get-go and more and more are making the switch, realizing the general benefits paperless records provide such as the ability to backup information, reduce errors, increase readability, and accurately create reports. In addition to the basic benefits of paperless records, below are six key advanced benefits that ADSTRA Systems paperless solution provides:
Having the tools to work smarter rather than harder is key for any dental clinic. Between seeing patients, practice accounting, chart creation, submissions of claims, and the general day-to-day tasks of running a dental hygiene clinic – the right dental software should intuitively work with you to gather the relevant patient’s information required to run your practice effectively.
When we want to buy a product, we all look for ease of use and whether it will make our lives more convenient. This is especially true when dental professionals are looking for dental image management software.
Dentists see multiple patients throughout their day, so they require software that will allow them to focus on their patients, rather than trying to determine how to use it. In the end, dentists need a software product that is both brisk and efficient.
Nowadays there is a plethora of ways to drum up new patients for your dental clinic. Advertising through traditional media, as well as social media, is definitely a tried and true avenue to promote your services and attract new customers, but did you know that you have several tools right there within your ADSTRA Dental Software that can be utilized to generate new patients, as well as solidify relationships with current ones?
By keeping a constant line of communication open between your dental clinic and your patients – you are able to retain your patients trust and loyalty, thus creating an opportunity for them to refer your dental clinic to others. There are tools within ADSTRA Dental Software that not only offer you ways to communicate and build the relationships you have with your existing patients, but also offer the capabilities to perform administrative tasks.
Writing consultation reports can be a time consuming, daunting task. Most reports are done using Microsoft Word and when using Microsoft Word templates to write them the task becomes every so slightly less onerous. Going a step further, imaging software that has a user-centric design and deep level integration with Microsoft Word can make report writing a breeze. In the case of dentists, this allows them to save time in the writing of referrals or reports so that they may see and spend more time with their patients.
Microsoft Word templates are a great tool for any type of document that has a standard format and is needed often. Microsoft Word templates will have predefined page layouts, fonts, margins and styles. They can have recommended sections or required text as well as content controls such as a predefined drop-down list or a special logo. You can Google and find thousands of different types of templates already created for Microsoft Word.
But what most people don’t know is – how easy it is to create their own Microsoft Word templates.
