Recalls are the lifeline of any dental practice as they generate an income stream that is predictable and recurring which often constitutes majority of their revenue. Therefore, most practice management systems today provide the means to schedule recall appointments. However, your staff will be more diligent about doing so if the scheduling and recall management process is streamlined and automated.
Retaining your patients is a very important component for a successful dental practice. However, providing outstanding oral care might not be enough for your patients to remain yours year after year. According to the Dental Economics article “6 Reasons Why Patients Are Dissatisfied”, having bad experiences at the front desk, long waits in the reception area, and not accepting a patient’s dental insurance are three reasons for patients’ dissatisfaction affecting the loyalty to their dental practice. These factors could cause your patients to leave your practice if you are not doing anything to mitigate them. So, what can you do to avoid or minimize these undesirable circumstances?
February 2020 was the month when everything started to change. People all over the world were falling seriously ill, fairly quickly, and there was no understanding as to what the cause of the illness was. As we now know, this was caused by COVID-19 and a global pandemic was declared with all non-essential services such as dental offices being asked to close down.
Appointments had to be cancelled, patients had to be notified, automatic appointment reminders had to be paused, and various reports had to be submitted to insurance companies so practices could claim the loss of revenue. With a software system like ADSTRA Dental Software, all the previously mentioned tasks can be completed effortlessly allowing you to re-direct your focus to where it is needed most.
SMS has developed throughout the years like all technology does. At first we were only able to send text, and then SMS capabilities were augmented so we could send images. Now, we can send almost anything through a text message, such as appointment confirmations and reminders. SMS messaging is extremely convenient as we constantly have our phones with us. Aside from convenience, here are three other reasons why SMS appointment confirmations and reminders should be used.
For years, dental practices have been moving toward paperless dental records—yet many still rely on paper charts, forms, and documents for parts of their daily workflow. While this hybrid approach may feel familiar, it often leads to inefficiencies, errors, and missed opportunities. Today’s new dental practices are choosing fully paperless solutions from day one, and established practices are increasingly making the switch as well.
Why? Because paperless dental records don’t just eliminate paper—they transform how a practice operates.
Having the tools to work smarter rather than harder is key for any dental clinic. Between seeing patients, practice accounting, chart creation, submissions of claims, and the general day-to-day tasks of running a dental hygiene clinic – the right dental software should intuitively work with you to gather the relevant patient’s information required to run your practice effectively.
One of the most time consuming activities for administrative teams in a dental clinic is having to spend countless hours calling patients to confirm their appointments; often not getting through to the patient on the first attempt – thus, spending even more time following-up with multiple phone calls.
Instead of spending endless amounts of energy and time this way – why not make things simpler with ADSTRA Confirmations?
The other day, while on my way to grab some lunch – I received a text message from a friend of mine. She was meeting up with a few other friends at a local café, and invited me to join. What perfect timing! As we were enjoying the sunshine on the patio, my phone rang. I looked down and saw an unfamiliar number, so of course I declined the call. The last thing I needed was to take another marketing call and interrupt our lunch; we have voicemail for a reason, right?
