ABOUT ADSTRA

How long has ADSTRA Dental Software been in business?

ADSTRA is a leading software developer that provides an integrated dental software solution which has an intuitive, user-friendly interface with tools for managing all aspects of patient care that, since 1994, has been installed in thousands of private dental practices, clinics and educational institutions, as well as government agencies.

How can I see a demo of the ADSTRA Dental Software solution?

Please CONTACT US to schedule a no-obligation demo which will provide an overview of ADSTRA’s complete paperless solution.

We look forward to speaking with you!

SOFTWARE FEATURES

Can ADSTRA Dental Software interface between multiple office locations?

Yes, the ADSTRA Cloud Dental Software solution can interface between multiple office locations.

ADSTRA Cloud’s sophisticated multi-location features, allows you to define a preferred location for users, providers and patients, and to access patient information and data from any location. Reports can be generated for the entire database or for a specific location.

Is the ADSTRA Dental Software solution HIPAA & PIPEDA compliant?

Yes, ADSTRA follows HIPAA & PIPEDA regulations – it is important to us and we want to ensure your practice is successful in complying with them as well.

Having the software installed locally, with your data hosted on Microsoft Managed Servers on the Cloud (as opposed to a purely web-based cloud solution) – provides added security for your confidential patient and practice information.

Built-in 2-factor authentication (logging into your computer and then software), permission roles, and patient forms being accessible only through a secure server that is installed in a tablet in the office, are a few of the features that protect patient and practice information and provide your practice with multi-level security.

Does ADSTRA Dental Software offer a cloud solution?

Yes, we offer ADSTRA Cloud which is an all-inclusive, complete paperless solution hosted on Microsoft managed servers with automatic backups.

Is the ADSTRA Dental Software solution a fully paperless solution?

ADSTRA Dental Software is a fully paperless solution.

Clinical notes, prescriptions, forms, charting among many other type of information can be created and stored in the software eliminating the need for paper in your dental practice.

Can the ADSTRA Dental Software solution be used in USA or Canada?

Yes, the ADSTRA Dental Software solution is used by thousands of dental practice across North America, in Canada and United States.

I am located in the United States. How would claims be submitted with the ADSTRA Dental Software Solution?

ADSTRA partners with Change Healthcare (formerly known as Emdeon), the largest clearing house in the USA, allowing dental offices in the United States to submit claims (as well as attachments) seamlessly, directly from ADSTRA software, as well as receive answers and payment remittance advice from a very large numbers of payers.

SOFTWARE SERVICES

Will I be able to import/convert images and/or other data from my current dental software to ADSTRA?

ADSTRA has helped many users convert patient information, images and/or other data from various systems.

Because there are many versions and configuration options for any dental software, ADSTRA will conduct a free, no-obligation, conversion check to determine specifically what data can be converted from your current software to ADSTRA.

How is the ADSTRA Dental Software solution installed?

The ADSTRA Dental Software solution is installed by one of our technical support specialists remotely via Internet – making it a quick, efficient and convenient process.

What are ADSTRA Dental Software’s support hours and methods for contacting support?

ADSTRA Dental Software’s support hours are from Monday to Friday, 8:00am to 6:00pm EST and is available via phone, email and remote connection.

For additional support, easy-to-read user guides are included within each module and training videos are available in ADSTRA User’s Portal.

What is ADSTRA Dental Software’s implementation process? How long will installation/implementation take?

We will work with you to create an implementation plan that works best for your practice. We will be with you every step of the way and will ensure the practice is ready to go live using ADSTRA before actually doing so.

Installation is done quickly, efficiently and conveniently by one of our technical support specialists via internet – it should take no more than a few hours and we do not require your practice to shut down for installation to be completed.

Is training provided in person or remotely?

Personalized training is provided remotely via Internet connection; this enables our ADSTRA Dental Software Training Specialists to see exactly what you see on your computer screen and to guide you through the ADSTRA Dental Software programs step by step.

How are the software updates installed?

Software updates are released periodically via ADSTRA Auto-updater, a component included with the ADSTRA Dental Software applications, which notifies the end-user of available updates and facilitates their installation.

TECHNICAL REQUIREMENTS

What are the computer hardware requirements?

ADSTRA Dental Software is optimized to make your experience enjoyable on a computer with industry-standard hardware specifications with no need for special computers.

To learn what the hardware requirements are, click here!

What imaging devices is the ADSTRA Dental Software solution compatible with?

ADSTRA’s dental imaging software solution- ADSTRA Imaging – is compatible with numerous imaging devices, giving you the freedom to choose which device you would like to use.

Click here to view a complete list of our compatible devices.

Is ADSTRA Dental Software compatible with Mac or iOS operating system?

Our software is compatible with Windows computers and tablets and can be also installed on Mac computers with Parallels for Windows.

ADSTRA Cloud Virtual Machines can be used on Mac computers or iPads.

ADSTRA Forms can be accessed from any tablet with an Internet browser.

TERMS & PRICING

How much does the ADSTRA Dental Software Solution cost?

Staring as low as $159 per month, the cost for the ADSTRA Dental Software Solution depends on the number of stations and/or users as well as the type of installation: on-premise or cloud-based.

Please contact us for a no-obligation, personalized estimate.

What is included in the standard price?

ADSTRA Dental Software all-inclusive paperless solution includes:
• The license to use the software
Unlimited, one-on-one, personalized training via Internet
Unlimited support by phone, email, and/or remote access
All software updates issued during the subscription period

What is the cost for training and/or technical support?

The ADSTRA Dental Software monthly subscription is an all-inclusive solution, with no hidden fees.

Unlimited training and unlimited technical support is included in your ADSTRA Dental Software monthly subscription, at no additional cost.

Once I sign up with ADSTRA, am I locked into a contract for a certain amount of time?

ADSTRA Dental Software’s monthly subscription is a no contract, all-inclusive solution.

Changes can be made with 10 days notice in advance of the automatic renewal date.