FAQ

ABOUT ADSTRA

ADSTRA is a leading software developer that provides an integrated dental software solution which has an intuitive, user-friendly interface with tools for managing all aspects of patient care that, since 1994, has been installed in thousands of private dental practices, clinics and educational institutions, as well as government agencies.

Please CONTACT US to schedule a no-obligation demo which will provide an overview of ADSTRA’s complete paperless solution.

We look forward to speaking with you!

SOFTWARE FEATURES

Yes, the ADSTRA Cloud Dental Software solution can interface between multiple office locations.

ADSTRA Cloud’s sophisticated multi-location features, allows you to define a preferred location for users, providers and patients, and to access patient information and data from any location. Reports can be generated for the entire database or for a specific location.

Yes, ADSTRA follows HIPAA & PIPEDA regulations – it is important to us and we want to ensure your practice is successful in complying with them as well.

Having the software installed locally, with your data hosted on Microsoft Managed Servers on the Cloud (as opposed to a purely web-based cloud solution) – provides added security for your confidential patient and practice information.

Built-in 2-factor authentication (logging into your computer and then software), permission roles, and patient forms being accessible only through a secure server that is installed in a tablet in the office, are a few of the features that protect patient and practice information and provide your practice with multi-level security.

Yes, we offer ADSTRA Cloud which is an all-inclusive, complete paperless solution hosted on Microsoft managed servers with automatic backups.

ADSTRA Dental Software is a fully paperless solution.

Clinical notes, prescriptions, forms, charting among many other type of information can be created and stored in the software eliminating the need for paper in your dental practice.

Yes, the ADSTRA Dental Software solution is used by thousands of dental practice across North America, in Canada and United States.

ADSTRA partners with Change Healthcare (formerly known as Emdeon), the largest clearing house in the USA, allowing dental offices in the United States to submit claims (as well as attachments) seamlessly, directly from ADSTRA software, as well as receive answers and payment remittance advice from a very large numbers of payers.

SOFTWARE SERVICES

ADSTRA has helped many users convert patient information, images and/or other data from various systems.

Because there are many versions and configuration options for any dental software, ADSTRA will conduct a free, no-obligation, conversion check to determine specifically what data can be converted from your current software to ADSTRA.

The ADSTRA Dental Software solution is installed by one of our technical support specialists remotely via Internet – making it a quick, efficient and convenient process.

ADSTRA Dental Software’s support hours are from Monday to Friday, 7:00am EST to 5:30pm EST and is available via phone, email and remote connection.

For additional support, easy-to-read user guides are included within each module and training videos are available in ADSTRA User’s Portal.

We will work with you to create an implementation plan that works best for your practice. We will be with you every step of the way and will ensure the practice is ready to go live using ADSTRA before actually doing so.

Installation is done quickly, efficiently and conveniently by one of our technical support specialists via internet – it should take no more than a few hours and we do not require your practice to shut down for installation to be completed.

Personalized training is provided remotely via Internet connection; this enables our ADSTRA Dental Software Training Specialists to see exactly what you see on your computer screen and to guide you through the ADSTRA Dental Software programs step by step.

Software updates are released periodically via ADSTRA Auto-updater, a component included with the ADSTRA Dental Software applications, which notifies the end-user of available updates and facilitates their installation.

Yes, ADSTRA Dental Software provides bilingual support and training. Additionally, the software also has bilingual capabilities.

TECHNICAL REQUIREMENTS

ADSTRA Dental Software is optimized to make your experience enjoyable on a computer with industry-standard hardware specifications with no need for special computers.

To learn what the hardware requirements are, click here!

ADSTRA’s dental imaging software solution- ADSTRA Imaging – is compatible with numerous imaging devices, giving you the freedom to choose which device you would like to use.

Click here to view a complete list of our compatible devices.

Our software is compatible with Windows computers and tablets and can be also installed on Mac computers with Parallels for Windows.

ADSTRA Cloud Virtual Machines can be used on Mac computers or iPads.

ADSTRA Forms can be accessed from any tablet with an Internet browser.

TERMS & PRICING

Staring as low as $159 per month, the cost for the ADSTRA Dental Software Solution depends on the number of stations and/or users as well as the type of installation: on-premise or cloud-based.

Please contact us for a no-obligation, personalized estimate.

ADSTRA Dental Software all-inclusive paperless solution includes:
• The license to use the software
• Unlimited, one-on-one, personalized training via Internet
• Unlimited support by phone, email, and/or remote access
• All software updates issued during the subscription period

The ADSTRA Dental Software monthly subscription is an all-inclusive solution, with no hidden fees.

Unlimited training and unlimited technical support is included in your ADSTRA Dental Software monthly subscription, at no additional cost.

ADSTRA Dental Software’s monthly subscription is a no contract, all-inclusive solution.

Changes can be made with 10 days notice in advance of the automatic renewal date.