What is ADSTRA SMS?
SMS text messages are sent for confirmations and reminders for upcoming dental appointments, follow-ups for completed dental appointments and to reschedule missed dental appointments.
The appointment status is automatically changing to confirmed when patients reply YES to the confirmation message.
The messages are sent in English, French or Spanish, according to patient’s language preference.
What is the implementation process?
When the appointment is booked, dental practices are asking patients if they would like to receive SMS messages. If the patient opts-in, their cell phone number is recorded in a special field with cell phone numbers for sending SMS text messages. The patient can opt-out at the time when booking future dental appointments.
Benefits for your dental practice
INCREASED PATIENT CONVENIENCE
Each patient will receive a SMS text reminder with the office phone number for them to easily call in case they need to reschedule, or they can confirm by simply replying YES whenever convenient
BETTER PATIENT CARE
Freeing staff from confirmation calls will lead to more time for following-up with patients with outstanding treatments, and other practice building activities
REDUCED NO-SHOWS AND CANCELLATIONS
Contacting a patient directly on their cell phones ensures that each patient will personally receive their reminder
EFFICIENT TIME MANAGEMENT
The Confirmation/Follow-Up screen permits sending all text reminders with one click for all appointments within a selected time frame
SEAMLESS APPOINTMENT INTEGRATION
In ADSTRA Management, the appointments will show “confirmed” when the patient replies YES
GREATER PATIENT INVOLVEMENT
Being able to directly confirm their appointment will foster patients’ loyalty towards your practice
